Starter
A founder still answering from the support alias.
$0
forever · 2 seats
- 2 seats
- 1 shared inbox
- Saved replies
- 30 days of history
Shared inbox for small teams
Every customer. One calm queue.
Cove is for companies that still answer customers themselves. Assign the work, keep the clock honest, and see who you are writing to — this week, not next quarter.
- 4 min
- median first reply
- 98%
- SLAs kept
- 12 hrs
- saved each week
What teams report after the first month.
Cove · Inbox
Live preview
Amira Solis
Order 4812 never arrived
- Growth plan
- Order 4812
Tracking has said “label created” for six days. Can you check warehouse B?
Looking at B now. It scanned out this morning — I’ll send the new tracking here.
Open a thread and send a reply. It stays in this preview.
In the queue this week
Northglass
Paperkite
Harbor & Rye
Bramble Co
Marlow
Oddbird
Why teams switch
Built for the people who still answer.
Not a contact center. A shared desk for a team that knows its customers by name.
01
One queue
Forwards and side inboxes land in the same list. “Who has this?” stops being a message.
02
Clocks that wait
SLAs run on your hours, and they pause when the next move belongs to the customer.
03
The person, not the ticket
Plan, last order, and open issues sit beside the reply. No second tab, no second tool.
The product
From new thread to resolved.
The pieces a small support team actually uses, and nothing you have to staff a project for.
Shared inbox
Aliases and personal forwards arrive in one queue. Nothing waits in someone’s private mail.
Assignment
Claim it, hand it off, or let round-robin decide. Two people opening the same thread both see it.
Honest SLAs
The clock follows business hours. It waits when you are waiting, so red does not mean “we forgot.”
Customer sidebar
Plan, orders, and open issues stay next to the composer. You answer with the file already open.
Replies in your voice
Snippets the team actually sounds like, with the name, order, and plan filled in.
A Monday score
First response, resolution, and CSAT in one note. Not a warehouse you have to learn.
From the queue
After the first month.
Support leads who moved a real inbox, not a pilot that never left the slide.
We left a shared Gmail on Thursday. By Monday the “who owns this?” messages had stopped.
Maya ChenHead of Support, Northglass I can see the plan before I promise a refund. That alone paid for Growth.
Luis OrtegaFounder, Harbor & Rye The SLA clock finally matches the work. It pauses. Our old tool just went red and blamed us.
Priya ShahCX Lead, Paperkite
Pricing
Per agent. No surprise seats.
Starter never asks for a card. Paid plans can move up, down, or out whenever you want.
Save 20%
Growth
Most teamsA team sharing one queue and a real SLA.
$23
per agent / month · billed yearly
- Seats billed per agent
- Business-hour SLAs
- Customer sidebar
- Collision detection
- 2 years of history
Scale
Several brands, or a queue that never really sleeps.
$63
per agent / month · billed yearly
- Everything in Growth
- Roles and an audit log
- Multiple inboxes
- Priority onboarding